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[Steven]

Their hosting company is having an issue and is working on the problem.

    Around 11pm yesterday (Montreal time), a fire occurred near the iWEB-CL datacenter and caused power disruptions. As electrical power was unstable, all power was automatically switched to generator power. The power transfer went normally for two of our three generators that power iWEB-CL when electrical power is not available. The third generator started but the transfer switch did not transfer power to the generator as it should have. We suspect the transfer switch control logic has been disrupted by the kind of power outage (the fact that it was related to a fire nearby) we are still investigating to find out why the power has not been transferred to the third generator.

    We run generator tests each week in order to prevent unplanned issues. Generator tests were completed successfully (Tuesday 2/2010) without load and successfully with full load last week (26/10/2010) with no indications of any potential problem.

    Power was back at 12:20am, but there are currently about 100 servers that need a manual fix in order to restart correctly. Some servers will need fsck and maybe power supply replacements. We are looking at the situation and have the required staff on-site to fix those problems quickly.



Hopefully, this issue will be resolved shortly.